Shipping, Returns & Warranty

Delivery Timeline

Ready-to-ship cards dispatch within 1 business day of the order. VIP laser-engraved cards need about 2 business days for mockup approval, engraving and quality checks. Custom-printed cards (Reflection, Radiance and Signature) need about 3 business days for proof approval, printing and quality checks. Team and enterprise orders are produced in 7–10 business days after design approval.

Courier transit within India takes 2–4 business days by Blue Dart Air or 3–7 business days by India Post Speed Post; the option and cost are shown at checkout. Total delivery time is production time plus courier transit. International transit varies by destination.

See the full table by card type on production and delivery times.

Shipping Partners

We work with trusted logistics partners to ensure safe and timely delivery:

• Blue Dart Air - Express air delivery, 2–4 business days
• India Post Speed Post - Pan-India coverage including tier-2 and tier-3 cities, 3–7 business days

Tracking Your Order

Once your order is dispatched, you will receive an email with:

• Tracking number for your shipment
• Direct tracking link to monitor delivery status in real-time
• Estimated delivery date

For any shipping-related queries, contact us at support@1card.in.

Shipping outside India

1Card ships tracked from India to 38 countries. Economy tracked delivery starts at ₹599 for one parcel of up to five cards; express courier takes 4–7 business days. Import duties and taxes, if any, are paid by the recipient to the courier before delivery. The price and delivery window for each country, and every card's delivered total, are on the international shipping page.

Return Policy Terms

We accept returns within 7 days of delivery under the following conditions:

• Product must be unused and in its original condition
• Item must be in original packaging with all accessories and documentation
• Proof of purchase (order confirmation email or invoice) is required

Note: Custom-printed cards with personalized designs are not eligible for return unless they are defective or damaged.

How to Initiate a Return

To request a return, share your order number, reason for return, and photos of the product (if applicable). Email us at support@1card.in for assistance.

Our support team will review your request and provide return instructions within 24 hours on working days.

Refund Timeline

Approved refunds are processed within 7–10 business days after the returned item is inspected, to the original payment method. You will receive an email confirmation once the refund is initiated.

What is Covered

Every 1Card order is covered for:

• NFC chip, for life - If the chip in your NFC card stops responding under normal use, the card is replaced after verification
• Physical defects, 15 days - Defects in print, foil, engraving, finish or the card body are replaced free when reported within 15 days of delivery

Warranty Duration

The NFC chip in every NFC 1Card is covered by a lifetime warranty. If the chip stops responding under normal use, 1Card verifies the fault and replaces the card at no charge. Physical defects in the card itself (print, foil, engraving, finish or card body) are replaced free of charge when reported within 15 days of delivery. This warranty applies to the original purchaser only and is non-transferable.

Eco and Duo are QR-only cards with no NFC chip, so the lifetime chip warranty does not apply to them; physical defects reported within 15 days of delivery are replaced free of charge.

What is Not Covered

• Physical damage caused by misuse, accidents, or improper handling
• Damage caused by exposure to extreme temperatures, water, or chemicals
• Unauthorized modifications or attempts to repair the product
• Normal wear and tear from regular use

How to Claim Warranty

To file a warranty claim, contact our support team:

Our team will review your claim within 48 hours and arrange for a replacement if the issue is covered under warranty.